REFUND, RETURN & CANCELLATION POLICY
We want you to be 100% happy with your purchases from Naturally4U. To ensure you are entirely happy with your purchase, please follow these simple steps:
Prior to purchase:
Check the measurements. All product descriptions include measurements. If they have been omitted or you are not sure please email us on firstname.lastname@example.org. Though we endeavour to provide as much information and pictures as possible, unless you check the measurements it can be hard to decide if the container or other item will be suitable for your needs.
Ask. If you have any questions please contact us and we will do our best to help you make the right decision before you place your order.
If you receive your order and are not 100% happy:
Please contact us within 14 days of receiving the order to organise a refund or exchange.
All returns must be received by us in a resalable condition, unless faulty (see below)
If you have simply changed your mind, we ask that you:
- Contact us within 14 days of receiving the order to organise a refund or exchange
- Cover the cost of the return postage
- Return the item with all tags and packaging intact, in a resalable condition
If you have received a product that is faulty:
- We will be happy to organise an exchange or a refund
- Please contact us to find out if the item needs to be returned
Please note: We do our best to ensure that every item is in perfect condition when we send it to you, but in most cases it is hard to find a fault until the product has been opened.
There may be some items that we are legally not able to refund or exchange unless faulty eg personal care products. In this instance we will comply with Australian law to ensure you receive your full rights as a consumer.
We aim to please! Please do not hesitate to contact us to discuss your order at any time.